Oh for a perfect world!!!!
Yea, I want to do a training program for COD's few occasional tour guides, but we can't seem to get them on the same page. Thankfully, 98% of what our visitors want to know about COD is answered in our tour brochure (the best I have seen anywhere, and holding that honor since 1989 when it was first published). That claim is not a blind brag, but a challenge to all to do better (possible, but not attempted)...
It makes me crazy when I shadow a tour and someone on our "crew" spouts wrong, or reallllly wrong information! I try to be kind when I correct them in private.
As for crew working on various projects: on COD we have a work list that collects dust. Our skipper believes that workers will only do what they want to do. You have to find someone who thinks your project is fun, and then you do it. It "smokes" any kind of schedule, but its the way you do things when you have no paid restoration staff.
You end up having to sell your program... just like the way they do things in the real world, especially when researchers go looking for grant money! You have your needs and you look at the grant makers' needs and see where there is any overlap.
Paul